Refund policy

We offer a 7-day return policy, allowing you to request a return within 7 days of receiving your item.

To be eligible for a return, your item must be in the same condition as when you received it, unused and in its original packaging. You’ll also need to provide your receipt or proof of purchase.

To initiate a return, contact us at goldenophir7@gmail.com.

If your return is approved, we’ll provide instructions on how and where to send your package. Please note that items sent back without a prior return request will not be accepted.

Feel free to contact us at goldenophir7@gmail.com

for any return related inquiries.

Damages and Issues:

Upon receiving your order, inspect it thoroughly and contact us immediately if you find any defects, damage, or if you receive the wrong item. This allows us to promptly address the issue and rectify it.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges:

To ensure you receive the desired item, return the item you have and make a separate purchase for the new one once the return is approved.

Refunds:

We’ll notify you once we’ve received and inspected your return, informing you whether the refund has been approved. If approved, the refund will be automatically processed on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have elapsed since your return was approved, kindly contact us at goldenophir7@gmail.com.