FAQs

WHERE IS MY REFUND?

Refunds usually take 7-14 days to process after we receive your return. You’ll get a confirmation email once your return is processed. Allow up to 72 hours for the credit to show up on your bank statement.

HOW DO I MAKE CHANGES TO AN ORDER I’VE ALREADY PLACED?

You can make some changes or cancel your order within 30 minutes after your purchase by emailing us at goldenophir7@gmail.com. After that, changes and cancellations won’t be possible.

DO I NEED AN ACCOUNT TO PLACE AN ORDER?

No, you don’t need an account to buy something. However, we highly recommend creating one for faster checkout and order tracking.

WHAT DOES FINAL SALE MEAN?

Final sale items can’t be returned or refunded.

WHEN WILL I RECEIVE MY ORDER?

We’ll send you a shipping confirmation email with your shipment tracking number.

HOW DO I CONTACT YOUR COMPANY IF MY QUESTION ISN’T ANSWERED HERE?

For more questions, feel free to reach out to us at goldenophir7@gmail.com.

WHAT IS YOUR RETURN POLICY?

You can find our full return policy in the Customer Assistance section below.

WHERE ARE YOU LOCATED?

We’re an online store only.

WHAT IS PRE-ORDER?

Pre-ordering lets you buy a new product before it’s officially available for sale.